We booked the service of this company to move our household from Germany to Australia.
First telephone appointment for assessment and open questions was friendly and professional. Also the upfront paperwork and help to prepare for the big day of moving was very helpful.
HOWEVER, it all changed as soon as we confirmed to go with them and paid all the costs. Suddenly it took around 2 weeks to get questions answered via email (in the shortest and briefest manner).
Eventually our belongings arrived mostly in good condition. However again, claiming damages and unperformed services turned out to be lengthy and nerve-racking. Getting in contact of course didn’t get easier. Damages were paid through the insurance company, still waiting for the reimbursement for unperformed services.
Recently, we finally received an email again: The company declared insolvency. The reimbursement can be claimed to the insolvency administrators, so maybe we get the money in two years.
Although moving with relocately started promising and gave us a good feeling we do not recommend to go with this company, especially since their insolvency.
Worst thing: they still seem to operate and don’t put any find of indication on their homepage!
Schumacher Based in Los Angeles made a terrible job.
We asked the team as soon as they arrived to protect the house as its a brand new house and we don t want any damages.
The team was a team of 3 guys.
As soon as they arrived they started complaining about doing the job, they were taking it easy and didn’t protect anything.
The container in Switzerland has been very well handled and loaded by rooms, very organized to make the job easy for the move in team.
One guy was the team manager and spent the morning over the phone.
The two other guys started unloading for the container to leave as soon as possible, not taking in consideration the good work that was done loading it in.
They didn’t t pay attention placing the boxes upside down.. my husband has to stop them before they put the mattress on the street ground. Then seeing that they kept on complaining he decided to help them out as it was already a while they were here and nothing was in the house.
The two guys were complaining about how it wasn’t mentioned to them to bring the boxes in and to unpack and rebuild furniture ( as we opted for a full service removal). Even if we showed them our contract mentioning all prestations included they kept on denied. They explained they were not part of Schumacher company, just 2 random guys hired to do the job, that they have been told just to unload and that’s all.
Seeing how everything was going in I started to unpack all fragile items and then all the rest.
My husband had to rebuild the furniture as the guys didn’t t want to do it.
In the middle of this the team manager left his phone and decided, as we pushed for it, to go to the Recology point to remove some debris.
Before leaving us in this mess he handed my husband 500$ to pay the two guys.
That felt unreal. How come would us have to pay the two guys??
As he left, the two guys came to us saying the manager will not come back and they decided to leave with our house full of unpacked boxes, I assembled furnitures and full of debris. My husband gave them the money and they still asked for a tip!! Unbelievable. Of course as they didn’t protect the house as we required many times we have stain on the carpet, scratches and holes on the wall and near the entrance door.
Feeling bad as he said, the manager came back when he found out the guys were gone. We contacted Relocately immediately to let them know what was going on.
The guys was no use unless the bring the debris out which he did and then left.
My husband before the manager left wrote everything down to email Relocately but also in the Schumacher contract.
Now 2 months after we are still waiting for Schumacher insurance to refund the money for the diamanté’s made in the brand new house and still awaiting for a compensation from Relocately.
The big joke is we have been offered 150$ compensation for a full day of work for 2 people ( m’y husband and I) where we were not supposed to do anything, and the 2 guys left with 500$ damaging our house and the job not completed !!
Relocately defending they are doing us a favor when Schumacher do not accept our version of the facts.
So how can I recommend both of them??
When you move abroad, and we are use to it, we never had any issues, we don t have to do anything and it takes a 6h job. Of course there is some organization to be made when the team leave but we never were in this nightmare situation with 2 young kids in the middle.
As I said, it is 2 months and neither the compensation neither the insurance payment have been done yet.
Relocately has not registered their account and is not actively maintaining their profile.
Their address is Schicklerstraße 5-7, Berlin, 10179, but removals usually cover a much larger area.
About the Business
Relocately GmbH
Is Relocately a registered company?
Companies that operate in Germany like Relocately have to be registered with the German Tax Office (Finanzamt).
We have the following information for Relocately based in Brandenburg:
Please note that this information may not be accurate or updated. Usually tax information should be listed in a special page called "impressum" on the company's website. Go to Relocately profile here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Relocately. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
Average price per move for Relocately is between 3200 and 5000 EUR based on 1 reviews only.
Community testimonials, ratings and consumer reports on Relocately - a professional company located in Schicklerstraße 5-7, Berlin, 10179. Discover Berlin, Brandenburg moving companies.
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